Senior Vice President Operations BPO
T
TDS Global Solutions
📍 bathurst, gloucester county, Canada
Job Description
Lead large-scale contact center operations as Senior Vice President of Operations for a growing customer experience organization. Shape strategies, drive performance, and boost client success across North America.
Our Client is searching for a Senior Vice President of Operations. This leader must have extensive contact center and BPO expertise, with over 10 years of progressive leadership experience. You will oversee P&L, build client partnerships, and lead operational excellence to support long-term growth.
Key Responsibilities:
• Serve as senior operational leader for enterprise clients
• Drive operational excellence using KPI management
• Oversee financial planning and P&L performance
• Mentor high-performing leadership teams
• Collaborate on strategic growth initiatives
Requirements:
• 10+ years in contact center or BPO operations
• Success in managing multi-site operations
• Proven P&L ownership and financial management
• Strong analytical and c...
Our Client is searching for a Senior Vice President of Operations. This leader must have extensive contact center and BPO expertise, with over 10 years of progressive leadership experience. You will oversee P&L, build client partnerships, and lead operational excellence to support long-term growth.
Key Responsibilities:
• Serve as senior operational leader for enterprise clients
• Drive operational excellence using KPI management
• Oversee financial planning and P&L performance
• Mentor high-performing leadership teams
• Collaborate on strategic growth initiatives
Requirements:
• 10+ years in contact center or BPO operations
• Success in managing multi-site operations
• Proven P&L ownership and financial management
• Strong analytical and c...