Senior Vice President Operations Bpo Bathurst

Lead large-scale contact center operations as Senior Vice President of Operations for a growing customer experience organization. Shape strategies, drive performance, and boost client success across North America. Our Client is searching for a Senior Vice President of Operations.

This leader must have extensive contact center and BPO expertise, with over 10 years of progressive leadership experience. You will oversee P&L, build client partnerships, and lead operational excellence to support long-term growth.

Key Responsibilities

• Serve as senior operational leader for enterprise clients
• Drive operational excellence using KPI management
• Oversee financial planning and P&L performance
• Mentor high-performing leadership teams
• Collaborate on strategic growth initiatives

Requirements

• 10+ years in contact center or BPO operations
• Success in managing multi-site operations
• Proven P&...