Senior Vice President of Operations
T
TDS Global Solutions
📍 fredericton, nb, Canada
Job Description
Drive operational excellence as Senior Vice President of Operations in a dynamic contact center firm. Your expertise will enhance client success and operational performance across North America.
We are seeking a strategic leader with over 10 years in BPO or contact center management. You will play a crucial role in shaping the operational strategy and leading large-scale teams to deliver outstanding customer experiences. Your focus will be on developing relationships with enterprise clients and ensuring organizational efficiency while driving long-term growth.
Key Responsibilities:
• Lead operational strategy and performance discussions with stakeholders
• Drive KPI management and optimize workforce efficiency
• Establish scalable frameworks and performance standards
• Oversee operational budgets and P&L management
• Develop high-performing operational leadership teams
Requirements:
• 10+ years in BPO or contact center leadership
• Proven success in managi...
We are seeking a strategic leader with over 10 years in BPO or contact center management. You will play a crucial role in shaping the operational strategy and leading large-scale teams to deliver outstanding customer experiences. Your focus will be on developing relationships with enterprise clients and ensuring organizational efficiency while driving long-term growth.
Key Responsibilities:
• Lead operational strategy and performance discussions with stakeholders
• Drive KPI management and optimize workforce efficiency
• Establish scalable frameworks and performance standards
• Oversee operational budgets and P&L management
• Develop high-performing operational leadership teams
Requirements:
• 10+ years in BPO or contact center leadership
• Proven success in managi...