Senior Trainer - AU Retail Account

Are you passionate about developing people, driving performance, and creating impactful learning experiences? We're looking for a Senior Trainer who can deliver engaging training programs, identify performance gaps through data, and implement learning solutions that improve business results.

What You'll Do

• Facilitate onboarding, refresher, and upskilling programs for employees.
• Analyze performance metrics to identify training needs and knowledge gaps.
• Design and deliver targeted learning interventions that drive measurable improvements.
• Evaluate training effectiveness through post-training assessments and performance reviews.
• Maintain and update training materials, documentation, and learning resources.
• Partner with Operations, QA, HR, and Clients to align training initiatives with business objectives.
• Support continuous improvement through data-driven recommendations and strategic learning initiat...