Senior Technical Support Specialist
V
Vermelo RPO
📍 Charing Heath, Kent, United Kingdom
Job Description
Senior Technical Support Specialist
Location: Hybrid, Tunbridge Wells
Contract: Permanent
About VisionTrack
VisionTrack is a leading provider of video telematics, connected vehicle technology and intelligent fleet solutions. Our technology helps businesses improve driver safety, reduce risk and gain greater visibility across their vehicle operations.
We are now looking for an experienced Senior Technical Support Specialist to join our growing Technical Services team.
The Role
This is a senior, hands-on technical support position focused on resolving complex customer and product issues across CCTV, video telematics, connected hardware and cloud-supported platforms.
You will act as an escalation point for cases that cannot be resolved by 1st or 2nd line support, taking ownership of investigations through to resolution. You will work closely with customers, key accounts, Field Engineers, Product, Development and Operations to diagnos...
Location: Hybrid, Tunbridge Wells
Contract: Permanent
About VisionTrack
VisionTrack is a leading provider of video telematics, connected vehicle technology and intelligent fleet solutions. Our technology helps businesses improve driver safety, reduce risk and gain greater visibility across their vehicle operations.
We are now looking for an experienced Senior Technical Support Specialist to join our growing Technical Services team.
The Role
This is a senior, hands-on technical support position focused on resolving complex customer and product issues across CCTV, video telematics, connected hardware and cloud-supported platforms.
You will act as an escalation point for cases that cannot be resolved by 1st or 2nd line support, taking ownership of investigations through to resolution. You will work closely with customers, key accounts, Field Engineers, Product, Development and Operations to diagnos...