Senior Technical Support – Print & IT Helpdesk

MicroSourcing is seeking a Sr. Technical Support professional to provide remote Level 1 and Level 2 support to Service Agents in Australia and New Zealand. The role involves diagnosing and resolving printer and multifunction device issues, troubleshooting technical challenges, and ensuring effective ticket management in compliance with service level agreements. Ideal candidates should have hands-on experience in technical support and strong communication skills to maintain high customer satisfaction levels.
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