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Designation: Senior Technical Support Engineer - I
Experience : 4 - 8 Years
Location : Bangalore
Roles and Responsibilities:
Hiring and Training: Recruit, onboarding , and provide comprehensive training for support staff.Performance Management: Set performance goals, monitor individual and team performance, and provide coaching and feedback.Employee Development: Motivate and mentor team members to foster a high-performing and skilled support.Scheduling and Resources: Manage staff scheduling and resources and arive at Shift schedule.Oversee Daily Operations: Ensure the efficient and timely handling of customer inquiries and issues.Customer Satisfaction: Implement strategies to improve and ensure high-quality support services, enhancing the overall customer experience. Must Have Skills:
Extensive knowledge of serialization at al...