Senior Technical Support Engineer (AI-Driven SaaS)

FLEX PEEPS in Bogotá is seeking an experienced Technical Support Engineer (Level 2/3) to join their Customer Support Team. The role requires a deep understanding of technical challenges and collaboration with product and engineering teams to ensure customer goals are met.

The ideal candidate has over 3 years of experience in technical support within a SaaS or software environment, strong troubleshooting skills, and the ability to manage escalations effectively.