Job Description
Transform customer interactions as a Senior Technical Support Architect with Assent. This role focuses on resolving complex issues with cutting-edge AI-driven solutions and expert technical guidance.
The Technical Support Architect will handle escalations, analyze product trends, and collaborate with engineering teams to improve customer experience. A strong foundation in coding and excellent communication skills are vital for success in this position, as you will be mentoring junior staff and enhancing team performance.
Key Responsibilities:
• Lead complex customer escalation resolution
• Diagnose issues through comprehensive product code review
• Partner with Product Management to drive strategic enhancements
• Mentor and train junior technical support staff
• Identify opportunities for automation in support workflows
Requirements:
• Bachelor’s degree in Computer Science or a related discipline
• At least 5-7 years of experience in technical support
•...
The Technical Support Architect will handle escalations, analyze product trends, and collaborate with engineering teams to improve customer experience. A strong foundation in coding and excellent communication skills are vital for success in this position, as you will be mentoring junior staff and enhancing team performance.
Key Responsibilities:
• Lead complex customer escalation resolution
• Diagnose issues through comprehensive product code review
• Partner with Product Management to drive strategic enhancements
• Mentor and train junior technical support staff
• Identify opportunities for automation in support workflows
Requirements:
• Bachelor’s degree in Computer Science or a related discipline
• At least 5-7 years of experience in technical support
•...