Senior Technical Product Manager at TELUS
I
Intello Technologies Inc.
📍 san juan de terranova, terranova y labrador, Canada
Job Description
Lead TELUS' sales technology transformation as a Senior Technical Product Manager focused on AI-powered coaching and conversational intelligence. Empower sales teams to optimize performance in a hybrid work environment.
In this role, you will oversee the strategy and adoption of innovative call coaching platforms within the Channel Technology and Sales Strategy team. Your technical expertise will drive seller performance improvements, leveraging key technologies like NICE CX One and Salesforce. Collaboration with sales leadership and analytics teams is crucial to create data-driven strategies that influence revenue and ensure seamless adoption.
Key Responsibilities:
• Lead governance for telephony platforms like Genesys Cloud
• Define strategy for conversational intelligence implementations
• Partner with stakeholders to translate requirements into actions
• Collaborate to design analytics connecting call insights
• Develop resources for training and engagement pro...
In this role, you will oversee the strategy and adoption of innovative call coaching platforms within the Channel Technology and Sales Strategy team. Your technical expertise will drive seller performance improvements, leveraging key technologies like NICE CX One and Salesforce. Collaboration with sales leadership and analytics teams is crucial to create data-driven strategies that influence revenue and ensure seamless adoption.
Key Responsibilities:
• Lead governance for telephony platforms like Genesys Cloud
• Define strategy for conversational intelligence implementations
• Partner with stakeholders to translate requirements into actions
• Collaborate to design analytics connecting call insights
• Develop resources for training and engagement pro...