Senior Technical Manager (Customer Facing)

Technical Account Manager
Annual Salary: Competitive (to be discussed)
Location: South Wales
Job Type: Permanent, Full-Time

We are seeking a dedicated and experienced Technical Account Manager to join our team in South Wales. This role offers a unique opportunity to work within a fast-paced food manufacturing environment, collaborating closely with production, sales, and quality assurance teams to deliver exceptional service and innovative solutions to our clients.

Day-to-day of the role:

• Support and develop Technical Account Managers in managing customer accounts and understanding their operational needs, ensuring consistently high standards across supply and processing.
• Lead client onboarding, including initial product setup, explaining processing technologies, and providing tailored training aligned to industry requirements.
• Respond to client queries efficiently, troubleshoot technical issues related to products, ...