Senior Technical Infrastructure Analyst
I
ICBC
📍 victoria, capital regional district, Canada
Job Description
Become a Senior Technical Infrastructure Analyst at ICBC in Victoria, BC, in a hybrid work arrangement. This full-time role requires leveraging technical expertise to support IT operations for internal and external stakeholders.
You will lead Tier 2 incidents and guide your team while ensuring effective support across various business lines. Your focus will include managing ISD projects, enhancing operational processes, and providing training to new members, all while ensuring incidents are swiftly resolved, especially concerning high-profile cases.
Key Responsibilities:
• Lead and manage Tier 2 incident resolution
• Collaborate across departments to support services
• Spearhead ISD projects and infrastructure initiatives
• Implement operational improvements in support
• Resolve high-priority incidents promptly
Requirements:
• Post-secondary education in technology or related field
• Several years of IT support experience
• Knowledge of Asset Management...
You will lead Tier 2 incidents and guide your team while ensuring effective support across various business lines. Your focus will include managing ISD projects, enhancing operational processes, and providing training to new members, all while ensuring incidents are swiftly resolved, especially concerning high-profile cases.
Key Responsibilities:
• Lead and manage Tier 2 incident resolution
• Collaborate across departments to support services
• Spearhead ISD projects and infrastructure initiatives
• Implement operational improvements in support
• Resolve high-priority incidents promptly
Requirements:
• Post-secondary education in technology or related field
• Several years of IT support experience
• Knowledge of Asset Management...