Senior Team Lead, HR Operations Specialist

Scope of Role

• Regional coverage: ROA, supporting employees and managers across multiple jurisdictions.
• Team leadership: Directly leads the HRSS People Central Case Management & Employee Support team.
• Escalation & coordination: Acts as first point of escalation for the team, collaborates with HR Manager and Director on escalations and VIP cases, and supports operational coordination.
• Transaction management: Oversees and participates in the accurate and timely processing of routine HR transactions (e.g., onboarding, changes, exits, data updates, time attendance) for Tier 0/1 cases.
• Work arrangement: Based in Penang, Malaysia, with flexibility to work staggered hours as needed to support extended service coverage for the rest of Asia.
• Impact: Ensures high‑quality, timely Tier 0/1 HR service delivery, effective triage and escalation, and continuous improvement in employee experience.

Key Responsibiliti...