Job Description
Overview
Infosys is seeking a Senior Support Engineer to work on OpenText NNMi and related scripting, monitoring, and troubleshooting tasks in Helsinki, Finland. The role involves handling alerts, incidents, and NOC operations, with automation using Shell and Python scripting. The candidate should have good Linux/Windows administration skills, familiarity with SNMP and SSH, and experience with dashboards like ELK, Grafana, or Splunk. The position requires high analytical skills, initiative, customer focus, and excellent communication. The environment offers growth opportunities in a global company.
Requirements and Responsibilities
- Experience with OpenText NNMi
- Hands on with OpenText Network Automation
- Good understanding of SNMP and SSH
- Basic Linux/Windows administration
- Ability to handle alerts, incidents, and NOC operations
- Familiarity with ITIL/ITSM
- Ready for 24/7 operations with rotational shi...