Senior Specialist (Client Manager)

Overview

Join us as a Client Manager in the Customer Relations team at the Justice Register Centre, focusing on stakeholder services. You will serve as the primary contact for designated clients and be responsible for the comprehensive development of their services, promoting the transition from traditional IT solutions to modern digital service packages.

The role combines client relationship development and goal‑oriented management of service packages with planning, forecasting, and financial monitoring. You will identify development opportunities, bring them forward, and advance them in collaboration with clients and stakeholders.

Responsibilities

• Prepare and maintain client plans according to the client‑management model
• Own clients’ digital plans and promote development proposals
• Perform financial planning: budgeting, forecasting, and reporting
• Develop customer satisfaction and strengthen stakeholder cooperation <...