Job Description
In this role, you will:
- Own strategic customer engagements end-to-end, from shaping delivery in partnership with Sales to driving successful implementation and long-term adoption alongside Customer Success and Partner teams.
- Operate as a senior individual contributor trusted by customers and internal stakeholders to lead through complexity, influence at the executive level, and consistently deliver measurable outcomes for enterprise accounts.
- Combine strong delivery/project leadership with technical depth and solution design.
Core Responsibilities
Shape and scope strategic engagements
- Assist in defining Statements of Work (SOWs) that clearly articulate scope, deliverables, timelines, dependencies, and success metrics for complex technical engagements, ensuring alignment between customer goals and Klaviyo delivery capabilities.
- Lead consultative conversations with custom...