Job Description
In this role, you will: Own strategic customer engagements end-to-end, from shaping delivery in partnership with Sales to driving successful implementation and long-term adoption alongside Customer Success and Partner teams. Operate as a senior individual contributor trusted by customers and internal stakeholders to lead through complexity, influence at the executive level, and consistently deliver measurable outcomes for enterprise accounts. Combine strong delivery/project leadership with technical depth and solution design. Core Responsibilities Shape and scope strategic engagements Assist in defining Statements of Work (SOWs) that clearly articulate scope, deliverables, timelines, dependencies, and success metrics for complex technical engagements, ensuring alignment between customer goals and Klaviyo delivery capabilities. Lead consultative conversations with customers to clarify business objectives, identify risks, and translate desired outcomes into actionable technical implement...