Job Description
About The Role
As a Senior Engineer at Magical, you'll build and own the systems powering our AI agents. You'll set technical direction for projects, drive delivery, enhance your team’s effectiveness, and take end-to-end ownership of core systems.
Our platform orchestrates long‑running, high‑stakes healthcare workflows—managing queues, run state, browser automation, model calls, evaluations, observability, and human‑in‑the‑loop recovery. You’ll help transform unstructured customer inputs—SOPs, decision trees, portal behaviors, and edge cases—into dependable automations. You’ll build systems that can draft, test, and enhance workflows, catch failures, recommend edits, and know when human intervention is needed. You'll also contribute to improving runtime reliability, workflow pathways, evaluations, and specialized agents for critical healthcare tasks.
This is a hybrid role based in our Toronto office.
What You’ll Do
- Design and buil...