Senior ServiceNow CSM Architect — End-to-End Solutions

Cognizant in Singapore is seeking a Senior ServiceNow Solution Architect (CSM) to lead end‑to‑end CSM implementations. You will bridge business stakeholders and technical teams, translate omnichannel service requirements, and shape scalable Now Platform solutions for client success.

Lead architecture, governance, and design workshops while mentoring teams. You will drive integration with CRM/ERP systems, implement NowAssist/GenAI, and ensure alignment with enterprise standards across the project