Job Description
Job Title
Service Delivery Manager – Infrastructure & End User Services
Location: East Aurora, NY
(On‑site, 2-3 days a week )
Employment Eligibility
- Experience working in manufacturing or plant‑based IT environments (preferred).
Role Summary
The Service Delivery Manager (SDM) will be responsible for end‑to‑end service delivery of IT infrastructure and end‑user computing services for a manufacturing plant environment. This role owns operational excellence, SLA adherence, stakeholder satisfaction , and continuous improvement , while also actively identifying new business opportunities within the client environment.
Key Responsibilities
Serv...