Senior Service Advisor

Senior Service Advisor – Automotive & Powersports

The Serpa Automotive Group – Automotive & Powersports Division. Serpa Motor Sports Powersports & Marine. Aurora.

We are looking for a knowledgeable and customer-focused Senior Service Advisor to join our team. Representing top OEM brands including Yamaha and Suzuki , as well as our full line of automotive services, you will be the key link between our customers and our service department.

Responsibilities

• Greet clients and clearly explain recommended maintenance and repairs.
• Prepare accurate repair orders, estimates, and work schedules.
• Communicate effectively between customers, technicians, and the service team.
• Ensure all work is completed to OEM standards (Yamaha, Suzuki, and leading automotive brands).
• Handle warranty claims and ensure compliance with OEM guidelines.
• Build lasting customer relationships and contribute to ...