Senior Salesforce CRM Business Analyst
A
Astra North Infoteck Inc.
📍 Montreal, Quebec, Canada
Job Description
Job Description
Job Title
Role Description
Job Title
Senior Salesforce CRM Business Analyst
Location: Montreal- Hybrid (3 Days Work from Office)
Role Description
Requirement Gathering: Interview stakeholders to identify business needs, pain points, and strategic goals.
Process Mapping: Document "as-is" workflows and design improved "to-be" processes using tools like Microsoft Visio or Lucidchart.
System Configuration: Build and configure Salesforce features, including custom objects, fields, validation rules, flows, reports, and dashboards.
Documentation: Write detailed Business Requirement Documents (BRDs), functional specifications, and user stories with clear acceptance criteria.