Senior Safety Advocate & Escalations Leader

Lyft in Mexico City is seeking a compassionate Safety Support Advocate to assist customers in sensitive situations on the platform. This role demands empathy and judgment while working with the Safety and Customer Care teams to support individuals who have experienced traumatic events.

The ideal candidate will have empathy, communication skills, and the ability to manage multiple sensitive cases. Responsibilities include advocating for victims, responding to escalated situations, and collaborating with internal teams to enhance safety measures.