Senior Routing Support Engineer – Contact Center (UCCE, CUCM, CVP, ICM)

Senior Routing Support Engineer – Contact Center

Assurant is seeking a Senior Routing Support Engineer to join our Contact Center Delivery Team. The Routing Engineer will be responsible for the design, implementation, maintenance, and troubleshooting of our Cisco routing infrastructure, with a specific focus on integrating and optimizing call routing within our Cisco Unified Contact Center Enterprise (UCCE) environment. This individual will leverage their expertise in call routing and ICM scripting to develop and manage complex call flows, ensuring efficient and seamless customer interactions.

This position will be in Hyderabad at our India location.

Work Timings: 3:30 PM IST ~ 12:30 AM IST.

What will be my duties and responsibilities in this job?