Senior Retail Manager

ISS

📍 West Midlands, England, United Kingdom

Permanent Top Executives

Job Description

Job Description

We are looking for a candidate who can ensure the service remains flexible and responsive to evolving customer and Trust requirements while operating within finite financial resources. This role requires strong leadership, commercial awareness, and a commitment to maintaining the highest standards of quality, compliance, and customer satisfaction.

Key Responsibilities

Lead, support and guide departmental staff to deliver efficient services in line with legislative, company and Trust standards
Ensure compliance with all relevant food, healthcare and purchasing legislation
Build and maintain strong relationships with Trust staff, patients, customers and stakeholders
Oversee quality monitoring, reporting and performance management in line with policies
Deliver departmental targets and contribute to overall contract performance and catering development
Implement retail processes aligned to current trends ...

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