Senior Resource Planning Analyst

Contract Type: Permanent, full time

Location: UK – Remote/Hybrid

We’re looking for a Senior Resource Planning Analyst to take ownership of forecasting, capacity planning, and strategic workforce insight across our multi‑channel operation.

About You

To be successful in this role, you will have:

• Strong experience in workforce planning, demand forecasting, or resource modelling within an operational environment.
• Proficiency with Erlang staffing models and advanced Excel usage.
• Ability to translate complex data into clear business recommendations.
• Confident communication skills and experience presenting to senior stakeholders.
• A continuous improvement mindset with strong attention to detail.
• Ability to work independently while collaborating effectively within a wider planning function.

The Role