Job Description
Welcome to RealNZ, home to some of Aotearoa's most iconic experiences, from Milford and Doubtful Sound to Walter Peak High Country Farm and Rakiura/Stewart Island.
We're on the hunt for a Senior Reservations Specialist to join our Reservations whānau in Queenstown - someone who loves the buzz of sales, has a knack for problem-solving, and genuinely enjoys helping guests plan their RealNZ adventure.
About the role
- Handling phone, web chat and email enquiries and turning them into confirmed bookings
- Maximising sales opportunities across wholesale and retail channels
- Supporting the Reservations Coordinator with training, coaching and day-to-day guidance for our Reservations Consultants
- Stepping up to make the calls when the Coordinator's not around
- Spotting process improvements and helping keep our systems and procedures sharp
- Becoming the go-to for product knowledge so you can answer anything guests throw at y...