Job Description
Welcome to RealNZ, home to some of Aotearoa's most iconic experiences, from Milford and Doubtful Sound to Walter Peak High Country Farm and Rakiura/Stewart Island.
We're on the hunt for a Senior Reservations Specialist to join our Reservations whānau in Queenstown - someone who loves the buzz of sales, has a knack for problem‑solving, and genuinely enjoys helping guests plan their RealNZ adventure.
About the Role
This is a step‑up role for someone who knows reservations inside and out and is ready to bring some leadership into the mix. You'll be:
- Handling phone, web chat and email enquiries and turning them into confirmed bookings
- Maximising sales opportunities across wholesale and retail channels
- Supporting the Reservations Coordinator with training, coaching and day‑to‑day guidance for our Reservations Consultants
- Stepping up to make the calls when the Coordinator's not around
- Spotting process impro...