Job Description
Qualifications
- Preferably 2 years experience in a similar position (front desk, receptionist background) at an international 5-star and luxury establishment.
- Basic accounting knowledge.
- Excellent fluent English (verbal and written). Conversational in preferably two additional languages (German, French, Italian, Spanish, Portuguese, Mandarin).
- Good working knowledge of Microsoft Office package and Fidelio.
Duties and Responsibilities
- Responsible to provide exceptional guest services at the reception desk.
- Responsible for supervising the day-to-day operation of the reception desk.
- Assists with and coordinates guests needs and requirements ensuring that all are met and the needs of the guest are observed in the delivery of the highest possible service.
- Responsible to ensure that all guest requests, enquiries and complaints are responded to immediately and are followed up on ef...