Senior Real Time Analyst (RTA) - Night Shift

Foundever

📍 Rabat, Rabat-Salé-Kénitra, Morocco

Full-time Computer Occupations

Job Description

 Senior Real Time Analyst (RTA) - Night Shift 
 Senior Real Time Analyst (RTA) - Night Shift 
 Req ID#: 414530  Rabat, Rabat Agdal, MA, Rabat 4 - 
 Description: Senior Real Time Analyst (RTA) - Night Shift
We are looking for a Senior Real Time Analyst (RTA) to join our team on mission. The RTA is responsible for real-time monitoring of service levels and operational performance across projects, platforms, or sites. The role ensures optimal resource allocation and supports the achievement of operational KPIs by proactively managing workload and identifying performance risks.
Key Responsibilities
Monitor real-time performance across multiple Lines of Business using various workforce management tools.

Track service levels and operational metrics for inbound calls, outbound calls, chats, and emails.

Create and maintain accurate real-time reports using standard reporting temp...
        

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Job Details

Location Rabat, Rabat-Salé-Kénitra

Job Type Full-time

Category Computer Occupations

Posted July 01, 2026

Deadline August 10, 2026