Purpose:
The Senior Manager is responsible for leading program delivery and support operations across Canada, while ensuring compliance with Protected B security requirements for NG9-1-1 systems. This role integrates program management, technical support oversight, and security governance to ensure SLA compliance, operational readiness, and secure handling of Protected A/B information.
Responsibilities:
Program
Lead medium-to-large programs, managing schedules, budgets, risks, and cross-functional alignment. Coordinate Program handovers ensuring support readiness including architecture, access, security requirements, and training. Plan and define program scope, ensuring each project contributes to broader strategic goals. Serve as an escalation point for customers, Sales, Engineering, and internal operational teams. Provide coaching, development, and performance management for technical...