Senior Product Manager, Technical, Amazon Customer Service
A
Amazon
📍 Seattle, WA, United States
Job Description
Description
Do you want to work hard, have fun, and make history? Do you think fast, dive deep, and get things done? Are you passionate about solving large scale customer and business problems using Artificial Intelligence (AI)? If so, then we’re looking for you!
We are seeking a Sr. Product Manager - Technical to join the Customer Service Worldwide Defect Elimination (WWDE) team. We are a cross-functional product, program, science, and engineering team responsible for driving improvements to Amazon’s world-class customer experience by identifying and resolving customer-facing defects in real-time through the use of AI and ML-powered solutions.
Key job responsibilities
- Drive the vision and strategy for deploying AI and Large Language Models (LLMs) to automatically detect and resolve customer defects across the Amazon shopping journey
- Lead requirements gathering and feature prioritization to deliver measurable product and business outcomes
- Partner wit...
Do you want to work hard, have fun, and make history? Do you think fast, dive deep, and get things done? Are you passionate about solving large scale customer and business problems using Artificial Intelligence (AI)? If so, then we’re looking for you!
We are seeking a Sr. Product Manager - Technical to join the Customer Service Worldwide Defect Elimination (WWDE) team. We are a cross-functional product, program, science, and engineering team responsible for driving improvements to Amazon’s world-class customer experience by identifying and resolving customer-facing defects in real-time through the use of AI and ML-powered solutions.
Key job responsibilities
- Drive the vision and strategy for deploying AI and Large Language Models (LLMs) to automatically detect and resolve customer defects across the Amazon shopping journey
- Lead requirements gathering and feature prioritization to deliver measurable product and business outcomes
- Partner wit...