Job Description
Senior Process Manager – KYC
Pune / Mumbai / Chandigarh| Full-time (FT) | Financial Markets
Shift Timings: APAC/EMEA/US |Management Level: SPM| Travel Requirements: NA
Senior Process Manager Role and responsibilities:
Take leadership role independently managing back office operations
Client Management – establish self as a valued partner and work closely to achieve goals defined
Independently handle all client escalations and lead mitigation steps to prevent future escalations
Manage team of 70 plus people – training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc.
Help knowledge management endeavour by sharing process knowledge and best practices within the teams
Lead various quality initiatives across processes managed
Responsible for Business continuity, transformation and various audits