Senior Process Associate (Spanish)

About the Role

We are looking for a dynamic and customer-focused Spanish Voice Customer Support Associate to join our team. The ideal candidate will be responsible for handling inbound and outbound customer interactions in Spanish and English, resolving customer queries, providing product/service information, and ensuring a high level of customer satisfaction.

Responsibilities

• Handle customer inquiries via voice calls in Spanish and English.
• Provide timely and accurate resolutions to customer concerns and service requests.
• Maintain a professional and positive customer experience during all interactions.
• Document customer interactions, feedback, and solutions accurately in CRM systems.
• Escalate complex issues to relevant teams when necessary.
• Meet and exceed quality, productivity, and customer satisfaction targets.
• Follow company policies, processes, and compliance gu...