Senior Operations Support SME
I
Intrepid Solutions and Services
📍 Annapolis Junction, MD, United States
Job Description
**Overview**
Darkblade Systems, a CIS Secure company, is a trusted provider of specialized capabilities to priority programs within the defense and intelligence communities, delivering scientific, engineering, technical, operational support and training services. Darkblade strives to be a business that puts people first: clients, colleagues, employees, and teammates. Our cleared personnel are experts in the operationalization and deployment of new and emerging technologies.
We're seeking a Senior Operations Support SME to support a mission-critical customer environment in Annapolis Junction, Maryland.
**Responsibilities**
+ Troubleshoot system issues and perform first-level corrective maintenance.
+ Address complex user questions and provide clear guidance and technical support.
+ Support other help desk technicians when advanced assistance is needed.
+ Deliver concise operational updates to customer teams and stakeholders.
+ Follow and m...
Darkblade Systems, a CIS Secure company, is a trusted provider of specialized capabilities to priority programs within the defense and intelligence communities, delivering scientific, engineering, technical, operational support and training services. Darkblade strives to be a business that puts people first: clients, colleagues, employees, and teammates. Our cleared personnel are experts in the operationalization and deployment of new and emerging technologies.
We're seeking a Senior Operations Support SME to support a mission-critical customer environment in Annapolis Junction, Maryland.
**Responsibilities**
+ Troubleshoot system issues and perform first-level corrective maintenance.
+ Address complex user questions and provide clear guidance and technical support.
+ Support other help desk technicians when advanced assistance is needed.
+ Deliver concise operational updates to customer teams and stakeholders.
+ Follow and m...