Senior Operations, Ocean Import

Summary

The Senior Operations, Ocean Import processes all shipment activities, coordinating movement and monitoring while the shipment is in route, ensuring compliance with DSV policies and government regulations, and serving as the primary point of contact for customers, overseas offices, ocean carriers, warehouses and truckers.

Key Responsibilities

• Customer & Key Account Ownership Manage high‑value or strategic customer accounts directly Lead customer calls or performance reviews for key accounts from an operational point of view Oversee onboarding of new accounts or lanes for existing customers including SOP development and implementation Provide feedback on SOP effectiveness and suggest process refinements Complex Problem Solving & Escalations Strategic Carrier & Lane Management Perform lane analysis to determine optimal routing and carrier selection Negotiate rates (when allowed) or troubleshoo...