Senior Operations Manager

HSBC

📍 sheffield, england, United-Kingdom

Full-time Management & Operations

Job Description

We are currently seeking an experienced professional to join our team in the role of Senior Operations Manager, supporting the Chief Technology Office Infrastructure organisation (CTOi).

Responsibilities

  • Develop business cases to support delivery of strategic objectives
  • Define and execute long‑term strategies for major vendors, commercial optimisation and infrastructure simplification
  • Provide clear executive reporting, decision support and risk insight to enable timely sponsor and senior‑leader decisions
  • Lead optimisation planning and execution, ensuring alignment with CTOi strategy, target architecture, and operational priorities

Qualifications

  • Proven experience driving operational performance and commercial optimisation across finance, workforce and vendor management
  • Experience managing complex and large vendor service arrangements, including T&M, managed services, hardware and software, with e...
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