Job Description
About the Company : NoBrokerHood is dedicated to ensuring seamless functioning, client satisfaction, and profitability across all active societies. About the Rol e: The City Operations Head will lead city-level operations for NoBrokerHood. This leadership role demands strong on-ground execution, team management, cross-functional coordination, and a commitment to service excellence . Responsibiliti e s: Client Servicing & Relationship Managem entServe as the single point of contact (SPOC) for all premium societies — RWAs, Facility Managers, and Builde rs.Ensure high client satisfaction through prompt issue resolution and proactive engageme nt.Conduct regular review meetings with societies to track SLAs, performance, and evolving requiremen ts.Build and sustain long-term client relationships to ensure renewals, retention, and referra ls.Collaborate with product and tech teams to address recurring issues or feature reques ts. Operations & Execu tionOversee all on-ground operational activi...