Senior Operations Manager
ScottishPower
📍 blantyre, scotland, United-Kingdom
Job Description
Job Title: Senior Operations Manager
Location: ScottishPower HQ, Glasgow (Hybrid)
Salary: From £66,000 per annum, up to 20% bonus, car allowance, private family medical cover + other excellent benefits
Lead the design and delivery of end‑to‑end collections operations, shaping strategy across payments, arrears and recovery to drive strong performance and customer outcomes. The role builds and continuously improves a robust, well‑controlled operating model, using data and insight to reduce bad debt, enhance efficiency and ensure fair treatment. By streamlining payment journeys and reducing operational inefficiencies, the role also supports more sustainable, digital‑first ways of working aligned to Net Zero ambitions.
What You’ll Be Doing
You’ll take ownership of arrears and bad debt performance against agreed targets, using management information, insight and forward‑looking analysis to shape collections strategy, pr...