Job Description
Job Overview
We are looking for a highly execution-oriented Senior Manager – Operations to lead large-scale operations and delivery programs. The role will be responsible for managing high-volume business operations, driving operational excellence, ensuring SLA adherence, leading cross-functional teams, and delivering exceptional client outcomes.
The ideal candidate should have experience managing large operations teams, building scalable processes, driving productivity, and working closely with business, product, technology, and client stakeholders.
Key Responsibilities
Operations Management
- Lead end-to-end delivery of multiple operations programs with ownership of quality, productivity, SLA, and customer experience.
- Manage large-scale workforce operations (200–500+ associates including Team Leads and Managers).
- Ensure smooth execution of daily operations while maintaining service quality and operational efficiency.
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