Job Description
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support
operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Summary The Sr. Operations Manager provides strategic leadership to a team of first-line supervisors, ensuring the successful execution of day-to-day operations across multiple client campaigns. This role is responsible for meeting complex performance metrics, financial targets, and client-specific service goals while driving high levels of associate satisfaction. As a high-performance leadership role, the Sr. Manager mentors and develops the supervisory team, preparing them for advanced operational responsibilities and future director-level positions. The indiv...