Senior Operations Leader - Drive Service Excellence

A leading operations firm is looking for a Senior Operations Manager in Cebu City. This role involves leading multiple customer-facing teams to ensure strong operational performance and high-quality customer outcomes. The ideal candidate will have a Bachelor's degree and over 5 years of leadership experience in customer operations. Responsibilities include managing team performance, driving operational targets, and ensuring compliance with standards. The position offers a hybrid work setup, allowing flexibility while maintaining effective service delivery.
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