Senior Operations Administrator

Job Description

• Assists clients with client transaction fulfillment.
• Responds to client inquiries regarding bank products and services via phone or email; obtains and analyzes the validity of a customer’s requests/complaints.
• Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
• Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.

Job Skills

• Active Learning
• Communication
• Critical Thinking
• Customer Service
• Operational Delivery
• Process Improvements
• Time Management