Senior Officer, CS Technical Support
SAMSUNG
📍 Khet Sathon, Krung Thep Maha Nakhon, Thailand
Job Description
Position Summary
Role and Responsibilities
1. Technical Support for Repair & Maintenance
To strengthen SAC repair quality and maintenance capability by supporting service center and engineers with technical troubleshooting, preventive maintenance knowledge, and product issue analysis in order to improve service operation and customer satisfaction.
2. Repair & Service Infrastructure Improvement
To deploy global repair and maintenance guidelines for SAC products to service center and related partners in order to improve repair quality, reduce repeat issues, and prevent product handling problems impacting product performance and customer experience.
3. Training / Technical Skill Improvement
To conduct technical training for service center engineers and related teams for SAC products through establishment of technical training guidelines and competency development roadmap aligned with requ...