Senior Manager, Service Management in Vancouver
M
McCarthy Tétrault
📍 vancouver, metro vancouver regional district, Canada
Job Description
Join McCarthy Tétrault as a Senior Manager of IT Service Management in Vancouver, leading impactful IT operations. Bring your 10+ years of technology experience to ensure exceptional service delivery and innovation.
In this role, you will manage the Service Desk team and direct ITIL processes to support business functions. With a strong focus on team leadership and vendor coordination, you’ll enhance operational performance across regional offices. This position is perfect for someone looking to shape the future of IT services in a professional environment.
Key Responsibilities:
• Oversee ITIL-based change and problem management
• Conduct service level assessments and improvements
• Lead communication with regional office management
• Manage service levels to meet user expectations
• Develop a robust end-user knowledge base
Requirements:
• 10+ years of IT experience in a professional setting
• Proven supervisory abilities in a technical support environment...
In this role, you will manage the Service Desk team and direct ITIL processes to support business functions. With a strong focus on team leadership and vendor coordination, you’ll enhance operational performance across regional offices. This position is perfect for someone looking to shape the future of IT services in a professional environment.
Key Responsibilities:
• Oversee ITIL-based change and problem management
• Conduct service level assessments and improvements
• Lead communication with regional office management
• Manage service levels to meet user expectations
• Develop a robust end-user knowledge base
Requirements:
• 10+ years of IT experience in a professional setting
• Proven supervisory abilities in a technical support environment...