Senior Manager, Quality & Training (Barranquilla)

Senior Manager of Quality & Training

About the Role

Key Responsibilities

• Oversee all Training and Quality functions in the Americas region, ensuring alignment with business objectives and service standards.
• Lead performance management and development efforts across regional training and quality initiatives.
• Partner closely with Talent Acquisition to ensure onboarding success and rapid skill adoption for new hires.
• Monitor quality assurance metrics and production audits to identify performance gaps and drive continuous improvement.
• Represent Training & Quality in client-facing interactions, including QBRs, WBRs, and escalations, serving as the regional point of contact.
• Deliver on all BAU (Business As Usual) expectations in training and quality while preparing for future growth.
• Collaborate with cross-functional teams to foster a high-performance culture rooted in coaching, accountability, and de...