Senior Manager, Legal Services

This posting is for an existing vacancy within our team.

goeasy is seeking a highly motivated and results-driven Senior Manager, Legal Services to lead and support a team of Legal Account Managers. This role is responsible for driving individual and team performance through strong, inspirational leadership, while fostering engagement and continuous skill development through coaching and training.

A day in the life of a Senior Manager, Legal Services:

• Lead the vision, strategy, and daily operations of the National Unsecured Legal Program
• Ensure team performance and service standards are consistently achieved
• Develop and implement processes to capture, analyze, and leverage customer insights to enhance the overall customer experience
• Identify gaps in processes, training, knowledge, and policies at both field and team levels, and drive improvements
• Utilize legal reporting to provi...