Purpose & Overall Relevance for the Organization:
To design national training program, develop user-friendly learning materials/tools, facilitate seamless training execution at regional level, maintain digital learning platform and track training effectiveness to drive continuous improvement and ensure world-class learning offerings towards offline channels retail staff.
Key Responsibilities:
Understand frontline learning needs and provide relevant learning solutionsReview/Update CRA curriculum pool on regular basis to ensure it’s never out of dateOrganize TTT sessions to equip regional trainers with the ability of new course deliveryMake Own Retail and FRS Ops team well informed of CRA learning offerings national wideMaintain digital learning platform to ensure its account coverage and learning activationWell plan and manage various national learning programs e.g. onboarding, SM ...