Job Description
Senior Manager, FRS Retail Excellence (MW)
Location: Shanghai
Department: Franchise Operations HQ (FRS)
Reporting Line: Director, FRS Retail Excellence
Scope: MW Stores
Team Management: Individual Contributor (future team leadership potential)
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION
The Senior Manager, FRS Retail Excellence is responsible for driving MW retail performance by translating MW 2.0 strategy into scalable operating frameworks and execution standards. This role ensures national consistency in retail operations, KPI governance, digital enablement, and in-store execution excellence.
The position acts as a key performance accelerator for the MW network by embedding retail discipline, enhancing store capability, and ensuring effective landing of strategic initiatives.
KEY RESPONSIBILITIES
1. Playbook, KPI & Incentive Management
• Continuously develop and refine the Retail Operations Playbook and SOPs for all MW store formats...