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Senior Manager, Enquiry Management.

PCCW

📍 Hong Kong, Hong Kong, Hong Kong

Full Time Operations Specialties Managers
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Job Description

Senior Manager, Enquiry Management

Manager/Assistant Manager, Enquiry Management (eMPF)

Responsibilities:

As the Manager of Enquiry Management, you will be assigned to resolve customer enquiries related to eMPF from various channels.

  • Conduct thorough investigations into customer enquiries received via calls, emails, and other communication channels. Ensure all issues are resolved promptly and satisfactorily.

  • Provide guidance and support to ensure the high performance of team members.

  • Maintain compliance with all service level agreement for customer enquiries across various platforms. Implement and manage processes to ensure timely resolution of all issues.

  • Work closely with the operations and support teams to refine and enhance enquiry-handling procedures. Foster a collaborative environment to ensure smooth and efficient operations.

  • Regularly analyze enquiry trends and prepare ...
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    Job Details

    Location Hong Kong, Hong Kong
    Job Type Full Time
    Category Operations Specialties Managers
    Posted July 14, 2026
    Deadline August 23, 2026